Privacy policy

PRIVACY POLICY

Last Updated: June 2026

At GLAMVERA LTD ("GLAMVERA", "we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information:

• Full name
• Billing and shipping addresses
• Email address
• Telephone number
• Payment information
• Order history and transaction details
• Account login information
• Device and browser information
• IP address
• Website usage and browsing activity
• Communications with our customer support team

  1. How We Collect Information

We collect information:

• When you place an order
• When you create an account
• When you subscribe to our newsletter
• When you contact customer support
• Through cookies and similar technologies
• Through Shopify and our service providers

  1. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Provide customer support
• Manage returns and refunds
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send order updates and service-related communications
• Send marketing communications where permitted by law
• Comply with legal obligations

  1. Sharing Your Information

We may share your information with trusted third parties including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Analytics providers
• Customer service providers
• Marketing and advertising partners
• Legal and regulatory authorities where required by law

We do not sell your personal information.

  1. Shopify

Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell products and services to you.

Your information may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyse website traffic
• Provide personalised content and advertising

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

  1. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil legal obligations
• Resolve disputes
• Enforce our agreements

  1. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

  1. Marketing Communications

If you subscribe to our marketing communications, you may receive updates, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

  1. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will take steps to remove that information promptly.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

GLAMVERA LTD

Flat 15 Shire House
400 Dallow Road
Luton
England
LU1 1FF

Email: support@glamvera.store

We will make every effort to respond to your enquiry promptly.